Effective Date: 01/12/2025

Bommanna Heavenly Farms (“Company”, “we”, “our”, “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website.

1. Information We Collect

We may collect the following information:

• Personal details: name, email, phone number, address.
• Order details: purchased items, delivery address, payment confirmations.
• Technical data: IP address, browser type, device information, cookies.
• Any data you submit voluntarily: contact forms, feedback, inquiries.
  

We do not store or have access to your complete payment card details — all payments are processed by secure third-party gateways.

2. How We Use Your Information

Your data is used for:

• Processing and delivering orders.
• Sending confirmations, updates, and support responses.
• Enhancing and improving website performance.
• Marketing/Promotional messages (only if you opt-in).
• Legal, compliance, and fraud-prevention requirements.
  

3. Sharing Your Information

We do not sell your data.

However, we may share information with:

• Delivery partners/shipping carriers.
• Payment processors and banking partners.
• IT service providers (hosting, analytics).
• Government authorities if legally required.
  

4. Data Protection & Retention

We use secure servers, encryption, and access control to protect your data.

We retain your data:

• As long as required to provide services.
• As required by Indian law for accounting, taxation, and compliance.
• After this, your data is deleted or anonymized.

5. Your Rights

Under DPDP Act (India), you may:

• Request access to your data.
• Request correction, update, or deletion.
• Withdraw consent (for marketing).
  

To exercise these rights, contact us at:

📩 Email: info@bommannaheavenlyfarms.com
📞 Phone: +91 8431339450

6. Grievance Officer

As per DPDP Act, we appoint the following officer:

Name: Praveen

Email: info@bommannaheavenlyfarms.com

Response Time: Within 15 working days.

7. Policy Updates

We may update this Privacy Policy at any time. Changes will be posted on this page.

8. Jurisdiction

This Policy is governed by the laws of India. Disputes fall under the jurisdiction of Tumkur, Karnataka courts.